this article details what the arizona diamondbacks (baseball organization, ami) are doing to cope with the recession. basically, they are going back to basics with increased customer service. while this seems refreshing in today's times, i think customer service is the hallmark of any business.
some of the establishments which i love are the ones that make me feel important for spending the benjamins there. it seems so novel that a business would actually go out of its way to figure out what its customers want.
here are my top 4 things to keep my business:
- don't charge too much for drinks -- alch or otherwise
- have staff on tap just to answer questions on the floor
- access ease (if i have to go to hamburg, i will probably be in a bad mood when i get there)
what are your rules to keep your business?